{"id":24858,"date":"2024-01-16T19:16:34","date_gmt":"2024-01-16T18:16:34","guid":{"rendered":"http:\/\/149.62.189.15\/?post_type=docs&#038;p=24858"},"modified":"2024-04-02T12:28:20","modified_gmt":"2024-04-02T10:28:20","slug":"apertura-di-un-ticket-assistenza","status":"publish","type":"docs","link":"https:\/\/discoverig.it\/en\/docs\/apertura-di-un-ticket-assistenza\/","title":{"rendered":"Opening a Support Ticket"},"content":{"rendered":"<h2><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter wp-image-24859 size-large\" src=\"https:\/\/discoverig.it\/wp-content\/uploads\/2024\/01\/Screenshot-2024-01-16-alle-19.09.20-1024x699.png\" alt=\"\" width=\"1024\" height=\"699\" srcset=\"https:\/\/discoverig.it\/wp-content\/uploads\/2024\/01\/Screenshot-2024-01-16-alle-19.09.20-1024x699.png 1024w, https:\/\/discoverig.it\/wp-content\/uploads\/2024\/01\/Screenshot-2024-01-16-alle-19.09.20-300x205.png 300w, https:\/\/discoverig.it\/wp-content\/uploads\/2024\/01\/Screenshot-2024-01-16-alle-19.09.20-768x524.png 768w, https:\/\/discoverig.it\/wp-content\/uploads\/2024\/01\/Screenshot-2024-01-16-alle-19.09.20-360x246.png 360w, https:\/\/discoverig.it\/wp-content\/uploads\/2024\/01\/Screenshot-2024-01-16-alle-19.09.20-600x410.png 600w, https:\/\/discoverig.it\/wp-content\/uploads\/2024\/01\/Screenshot-2024-01-16-alle-19.09.20.png 1365w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/h2>\n<h4><strong>Access the MyAccount area:<\/strong><\/h4>\n<ul>\n<li>Access the MyAccount section from the discoverig.com website<\/li>\n<\/ul>\n<h4><strong>Select Support-Help:<\/strong><\/h4>\n<ul>\n<li>Look in the menu in the MyAccount section for Support-Help.<\/li>\n<\/ul>\n<h4><strong>Select New Ticket<\/strong><\/h4>\n<ul>\n<li>Pressing on the \"New Ticket\" button will open a window like the one shown in the image above<\/li>\n<\/ul>\n<h4><strong>Fill out the Form:<\/strong><\/h4>\n<ul>\n<li>Provide the information requested in the ticket opening form. This information may include subject of the request and a detailed description of the problem or question. We ask that you be as specific as possible. If your problem requires documents or screenshots, be sure to attach them to the ticket. This can help the support team better understand the situation.<\/li>\n<\/ul>\n<h4><strong>Sending the Ticket:<\/strong><\/h4>\n<ul>\n<li>Once you have completed the form, press the \"Submit\" button to submit the ticket.<\/li>\n<\/ul>\n<h4><strong>Receiving a Confirmation:<\/strong><\/h4>\n<ul>\n<li>After submission, you should receive a confirmation that the ticket has been received.<\/li>\n<\/ul>\n<h4><strong>Ticket Status Monitoring:<\/strong><\/h4>\n<ul>\n<li>You can monitor the status of the ticket directly from the MyAccount - Support-Heklp section.<\/li>\n<\/ul>","protected":false},"excerpt":{"rendered":"<p>Accedi all&#8217;area MyAccount: Accedi alla sezione MyAccount dal sito web discoverig.it Seleziona Supporto-Help: Cerca nel men\u00f9 della sezione MyAccount la voce Supporto-Help Seleziona Nuovo Ticket Premi sul pulsante &#8220;Nuovo Ticket&#8221; si aprir\u00e0 una finestra come quella riportata nell&#8217;immagine sopra Compila il Modulo: Fornisci le informazioni richieste nel modulo di apertura del ticket. Queste informazioni possono [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false},"doc_category":[53],"doc_tag":[],"knowledge_base":[60,52],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.0 (Yoast SEO v23.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Apertura di un Ticket Assistenza - DiscoveRIG<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/discoverig.it\/en\/docs\/apertura-di-un-ticket-assistenza\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Apertura di un Ticket Assistenza\" \/>\n<meta property=\"og:description\" content=\"Accedi all&#8217;area MyAccount: Accedi alla sezione MyAccount dal sito web discoverig.it Seleziona Supporto-Help: Cerca nel men\u00f9 della sezione MyAccount la voce Supporto-Help Seleziona Nuovo Ticket Premi sul pulsante &#8220;Nuovo Ticket&#8221; si aprir\u00e0 una finestra come quella riportata nell&#8217;immagine sopra Compila il Modulo: Fornisci le informazioni richieste nel modulo di apertura del ticket. 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